A: Only purchased items that are unopened and unused can be returned. Also, the packaging of the product must be intact and undamaged.

The 14-day return is valid from the date of receiving the order. Please contact info@iluspekter.com to return the goods no later than 14 days after receiving the order. We only refund the total amount of the product(s) after we have received the parcel. We do not refund shipping costs.

A: For every product we have includes a concrete description and ingredients. Additionally, we advise to read our blog articles that teach and give useful tips how to shop for cosmetics and skin care in an online shop environment.

We are most grateful if you contact us info@iluspekter.com and we can help you find the products that meet your needs.

A: In order to cancel a delivery, we ask to send us a request on info@iluspekter.com

If you have already received the product, then we suggest to read the terms and conditions for our return policy.

A: In Estonia we offer Itella Smartpost, Omniva parcel machines, SmartPost Courier Service and possibility to order the package to the nearest post office.

The cheapest way is to come and pick up the package yourself.

For international deliveries we use DPD pickup and courier services.

A: If the delivery takes longer then it is said in the description, then please contact us at info@iluspekter.com. We will do our best to find out what is causing the delay.

A: We will transfer the refund immediately after we have received back the product but not later than 15 days.

A: Unfortunately not. Only products that are unopened and unused can be returned. Also, the packaging of the product must be intact and undamaged.

A: You can pay for you order using the following ways:

  • Pay by using a bank link (Estonia)
  • Pay with your credit card

A: Enter the discount code in your shopping basket. After that all the prices in the shopping box should show discounted prices.

A: Terms and conditions can be found under Terms & Conditions.

A: Online shop iluspekter.com collected page views and order information is confidential and not authorized for third parties.

When paying for orders through encrypted bank data, Customer is responsible for security by entering personal bank identifiers.

Online shop iluspekter.com uses the personal data entered by the buyer (including name, phone number, address, e-mail address, bank details) to process the order and send the goods to the buyer. Online shop ILUSPEKTER.com sends personal information to transport companies in order to deliver the orders.

Online shop iluspekter.com sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed a wish to enter an e-mail address on the website and has informed their wish to receive direct mail notifications.

The buyer has a right to unsubscribe from the newsletters by e-mail or following the instructions in the newsletters.

A: There might be some kind of system error. Please close your web browser and try again.

If that does not work then please notify us from that under contacts.

A: There might be some kind of system error. Please close your web browser and try again.

If that does not work then please notify us from that under contacts.