The owner of the online store iluspekter.com (hereinafter referred to as the online store) is Haav &Haav OÜ (registry code: 14303841). These terms and conditions govern the user’s use of the website www.iluspekter.com and the user’s relationships with Haav & Haav OÜ. Please read them carefully. By ordering any goods or services, you agree to be bound by these terms and conditions.
If you have any queries regarding these terms and conditions then please contact us.
Validity of contract of sale, product and price information
The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
Product information is provided immediately adjacent to the product in the online store.
Placing an order
Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via an online bank transfer or using another payment method.
The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
Payments and currency
A quick and easy way to pay for goods in the e-shop is bank links. The following bank links can be paid at Iluspekter.com e-shop: Swedbank, SEB, Luminor, Danske, LHV, Coop, Pocopay and Liisi.
Billing at iluspekter.com e-shop is in euros (EUR).
Goods are shipped to the following European countries: Estonia, Latvia, Lithuania, Finland, Sweden, Austria, Belgium, Netherlands, Poland, Germany, Denmark, Czech Republic, Hungary, Luxembourg, France, Slovakia, Slovenia, United Kingdom, Croatia, Ireland, Spain and Portugal.
The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.
All shipments within Estonia generally arrive at the destination specified by the purchaser within 3 business days of the date of entry into force of the contract of sale. All shipments outside of Estonia are guaranteed to arrive within 14 calendar days.
We have the right to ship goods in up to 45 calendar days in exceptional cases.
Right of withdrawal
After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days. (Depending on the product, the purchaser may not necessarily have the right of withdrawal; in such a case, the corresponding products and services must be listed and they must comply with the conditions provided for in subsection 53(4) in the Law of Oblications Act.)
The right of withdrawal does not apply if the purchaser is a legal person.
To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store. Withdrawal right does not extend to products that cannot be returned due to hygienic reasons (cosmetic products and skin care products).
If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.
To return the goods, you must submit a declaration of withdrawal to email address email@example.com within 14 days of receiving the goods.
Please provide the following information:
- Name and contacts
- Date of declaration
- Reason for withdrawal
- Claim against Haav & Haav OÜ
- Reference to purchase document or copy of the purchasing document.
The purchaser shall bear the cost of returning the goods, except in the cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g., wrong or defective product).
The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.
Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.
The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.
If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.
The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.
If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.
The online store will respond to the consumer´s complaint in written form or in a form that enables written reproduction within 15 days.
Direct marketing and processing of personal data
The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.
The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.
Thank you for carefully reading our terms & conditions. We wish you a very best shopping experience!